Our creative team, with its experienced and dedicated professionals are eager to help you bring your vision to life. Cutting-edge design technology, gifted artists, and the latest design programs allow us to achieve the image and look you desire.

 

Customer satisfaction has remained our ammunition for success; focus and reliability is our means of obtaining it. When we promise to meet a deadline, we make the highest effort to deliver without compromising the quality of our work.

 

If you request our design services and we begin the initial set-up, you will be charged for the design in full. We will consult with you to get your input while in the design phase. If you are not 100% satisfied with the design, we will work with you to create the design of your taste, however we do not give any refunds on design.

 

Any original media (hard copy photos, cd-rom, stock photography etc.) are non-returnable unless pre-arrangements have been made prior to design or printing. Preferred file types is PDF, PSD, and JPG . For best results, all files should be converted to CYMK and flattened to keep down the files size. All fonts must be included or embedded. All jobs require payment in full upon acceptance of order.

 

For each job, the customer can request a color copy proof of their job when placing their order. If the job is two-sided, folds or binds (like brochures), then a mockup of the job is required to indicate backup, page orientation, folding, binding and page order/assignment. Excellence Graphics and Design is not responsible for any such errors if a working model or prototype is not provided prior to proofing.